Contact Support

Need help with your copy of Bookt? Our support staff is ready to help! Simply submit your inquiry below and we’ll be in touch as soon as possible.

Flexible Pricing. Happiness Guaranteed.

We’re so confident that you’ll love Bookt that we offer a 100% risk-free trial for 30 days. Simple as that. Having any issues or questions? Contact Support below.

BONUS: Our elite 24/7 tech support plan comes with every purchase!

Navigation
Demo
About
Account
Pricing

Other
Product Path
Support
Documentation
Contact Us

BooktPRO Purchase Agreement

USAGE RIGHTS FOR ALL BOOKT SOFTWARE LICENSES

You are agreeing to purchase a license to use Bookt software. Like all software, you agree that ownership of all Bookt software remains firmly under Bookt Software Inc. and that you are simply licensing use of said software within the parameters set forth by the specific plan purchased.

You may not use this software to build other software if you intend to sell it unless we agree to it in writing. However, you may alter it to fit your needs within the given parameters of your website, as needed and without limitations so long as you do not sell the end result. Any aspect of this software used as a resource for a third party plugin intended to be sold without permission from Bookt Software Inc. is a violation of this agreement, as well as copyright infringement.

Redistributing this plugin is not permitted in any way. We take piracy very seriously as it takes food from the tables of our employees. In an effort to protect our staff, we will diligently pursue those who pirate our software or otherwise use it illegally.

LICENSE AGREEMENT

Your purchase of any Bookt software license subscription includes updates, and ongoing free upgrades/features that we release on a regular basis for the term of one year. At the end of your one year licensing term, Bookt subscriptions will renew automatically to ensure that your instances of Bookt products do not cease functioning.

Single License Subscription Agreement: You agree to use your copy of Bookt software on a single site only, in addition to a single staging/test environment. Single license holders may also alter the plugin files as needed, though not with the intention or final result of a product with an intent to be sold. You are free to also use this on a local test site in preparation of launching it elsewhere, with the intention that you are only using it on one live site at any given time. You may never, in any case, resell this plugin, or use any piece of it to create something with the intent of directly selling it. To ensure that your instances of Bookt software are always secure, functioning, and up to date, all licenses will conveniently renew at the end of each subscription period of one year. You can cancel or renew at any time via your account dashboard with a single click of a button.

Multi/Developer/Unlimited Licenses: You are permitted to use Bookt software on any number of personal or client sites, however this license will remain yours only, and cannot be extended to your client (meaning, they can’t use it on their own projects). You may transfer ownership of this license to a single client, though in doing so you agree to the fact that you forfeit your right over the license and must repurchase another in order to continue using the product. Developer license holders may also alter the plugin files as needed, though not with the intention or final result of a sold product. You may never, in any case, resell this plugin, or use any piece of it to create something with the intent of directly selling it. To ensure that your instances of Bookt software are always secure, functioning, and up to date, all licenses will conveniently renew at the end of each subscription period of one year. You can cancel or renew at any time via your account dashboard with a single click of a button. In no case may you ever sell Bookt, nor issue licenses to 3rd parties, nor use Bookt to build separate products.

WordPress MultiSite: Since multisite can be configured in numerous ways, there are caveats when using our software. In most cases, WordPress multi-site configurations will require the Developer’s License to function properly.

ALTERATIONS

Altering the code in any way may prevent us from offering support. While permitted, it is not suggested simply for the fact that it makes it harder for us to diagnose any problems that may occur. If you’re confident in your skills however, feel free to adapt it as needed as we love to see our software updated to fit different needs. Our software can be altered as needed, though not with the intention or final result of a sold product. We maintain the right to refuse tech support issues for any custom code alterations made to any Bookt products.

SUPPORT

While we strive to offer the best support possible, we can in no way guarantee a final solution to all problems simply due to the nature of WordPress. Also due to the unlimited nature of unique builds and custom setups, it is impossible for us to guarantee that this software will work with every user’s installation, though we’re confident in the fact that it works with pretty much every WordPress solution (if we can’t provide a solution, we’ll provide a full refund if submitted within the 14 day refund period). Our software is thoroughly tested to the highest standards, and is designed to be compatible with as many setups as possible. We will strive to make it work with all customer’s sites to the best of our ability. Our biggest tip to ensure we’ll get you golden is as follows:

TO ENSURE THE BEST SUPPORT EXPERIENCE, ALL PLUGINS, THEMES, AND WORDPRESS ARE REQUIRED TO BE 100% UP TO DATE ON YOUR WEBSITE.

Support Hours are: 9am to 5pm EST/EDT Monday-Friday

REFUND POLICY / 30-DAY MONEY-BACK GUARANTEE

We are truly proud of the work we’ve done on BooktPRO, but we understand that sometimes things just aren’t a fit. If you would like to request a refund, please simply contact us here with a refund request. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:

Eligibility conditions for a refund request:

You are within the first 30 days of the original purchase of the plugin.
- We cannot grant refunds after the first 30 days of the original purchase.
- We cannot grant refunds on renewal payments. Note you an cancel your subscription anytime under the “Subscriptions” tab in your account area and you will no longer be charged.

Your reason for requesting a refund is one of the following:
- You have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.
- You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future (you’re not obligated to answer them and this will not affect the refund).

You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the plugin will not work for you, or why it’s simply not a fit.
- Please note, technical issues caused by 3rd party plugins, themes or other software will not necessarily provide grounds for a refund.

You agree to deactivate and uninstall the plugin from your site if a refund is granted.
You agree that you have not distributed the plugin to a third party (ie a client) or otherwise continue to use your copy of the plugin.

Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

EASY CANCELLATION

You can cancel or renew at any time via your account dashboard: Subscriptions > View > Cancel. Note that an active subscription is needed for all BooktPRO software to properly function in addition to receiving tech support. Cancelling will result in the API being deactivated and the plugin to cease functioning, and will end the user license associated with the plugin.

FAIR TREATMENT POLICY

Our team at Bookt is promised a fair and respectful work environment, and we ensure our staff that they will be treated with respect by other staff members, as well as our customers. Software can be frustrating, but in using ours, you agree to submit all inquiries in a respectful, professional manner. Additionally, we hold the right to completely deny service to disrespectful support inquiries in a pursuit to maintain a great work environment for our employees. If you violate this term, you risk the chance of being denied support, and may be potentially have your plugin cancelled/disabled without a refund. We run a fun, respectful shop of multi-cultural folks, and we intend to keep it that way. In other words: Be friendly, have fun, and enjoy the process. We’re all in this together!

ADDITIONAL LEGAL INFO:

DUE TO THE NATURE OF DOWNLOADED SOFTWARE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM(S) “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO Bookt SOFTWARE INC., ITS OWNERS OR ITS EMPLOYEES FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR THE INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Contact Support

Flexible Pricing. Happiness Guaranteed.

Submission received, thank you!

BooktPRO Purchase Agreement

Submission received, thank you!